These terms govern your participation in the Double Shot programme, administered by Retail Loyalty Limited (Double Shot).

01—Welcome Reward

Double Shot offers a $5 welcome credit to new Members who sign up to the programme via the app, subject to the following terms:

• Available to first-time customers only.
• The $5 credit is applied after the first qualifying purchase of $10 or more.
• The welcome credit is valid for 6 months from the date of activation. Unused credit will automatically expire thereafter.
• The reward is non-transferable, non-refundable, and may only be redeemed once per customer.
• The welcome credit cannot be combined with other discounts or promotional offers.
• Double Shot reserves the right to modify or cancel this offer at any time without prior notice. Misuse of the offer or breach of these Terms and Conditions may result in forfeiture of the credit and/or termination of membership.

02—Membership

Membership of the Double Shot Rewards® programme is free.

Only individuals may be Members. Any individual who wishes to become a Member must agree to be bound by these Terms and Conditions, as varied from time to time.

Double Shot may terminate a membership of the Double Shot programme, without notice and for any reason, including if the Member:

• fails to comply with these Terms and Conditions; or
• supplies any misleading information or makes any misrepresentations to Double Shot or to any participating establishment in connection with the Double Shot programme; or
• abuses any privilege accorded to the Member under the Double Shot programme; or
• does not use their app for a period of 6 months; or
• dies or becomes bankrupt.

A Member may at any time terminate their membership by giving written notice to Double Shot, either directly or through the reward web portal or app.

03—Collecting Points

Points will be recorded in a Member's points record for purchases by the Member, of qualifying goods from a participating establishment.

Double Shot and the participating establishments will from time to time determine which goods are qualifying goods and the number of points that will be recorded in a Member's points record for such purchases.

A Member must, in order to receive points, notify the establishment before the transaction is concluded that the transaction is a Double Shot transaction, by presenting the membership code on the app.

Disputes about the Points Summary must be notified to Double Shot. Double Shot's decision on any such dispute is final and binding.

Double Shot reserves the right to refuse app registration or to issue points at any time.

Double Shot will not record points given by Cafes and Restaurants after they have ceased to be participants in the Double Shot programme.

The App cannot be used in conjunction with any other promotional offer or discount.

Double Shot reserves the right to amend these conditions from time to time.

04—Claiming a Reward

A Member who has recorded sufficient points in their points record may request a reward.

Requests must be made by the Member personally. A Member must, in order to redeem points, notify the establishment before the transaction is concluded that the transaction is a Double Shot transaction, by presenting the membership code on the app.

Points cannot be earned on a transaction when claiming a reward.

05—Deduction of Points

The number of points set out in the then current points schedule for a reward claimed will be deducted from the points balance of the Member's points record, with the oldest points being deducted first. Double Shot may also deduct from the points balance in a Member's points record:

• any points recorded in error; and
• any points relating to a transaction which is cancelled or where a refund is given; and
• any points which are not used by a Member to claim a reward within 6 months after the end of the month in which the points were recorded. These will expire and be deducted from the points balance in a Member's points record.

06—Personal Information

In this section, personal information means any information that can identify you either directly or indirectly (i.e. by reference to other information we have access to) such as your name, address, email address or phone number.

Your personal information may be collected by Double Shot when you register for, and participate in, the Double Shot programme.

Your personal information may be used by Double Shot, and its employees, officers and agents, for the following purposes:

• To confirm your identity and communicate with you in relation to the Double Shot programme.
• To manage, administer, develop, improve and otherwise operate the Double Shot programme.
• To decide what marketing information to send to you and where to place adverts on websites and social media (unless you opt out of marketing communications).
• To comply with New Zealand law and our obligations to regulatory agencies.

You may choose not to give us any of your personal information that we request. However, this may mean that we will be unable to properly provide you with the benefits of the Double Shot programme. Specifically, you are not required to give us any of your personal information for the purpose of earning points under the Double Shot programme. However, you will be required to give us your personal information that we request for the purpose of redeeming points under the Double Shot programme. You consent to the collection and use of your personal information in the manner set out above and the disclosure of such information to:

• Any agency with your consent.
• Third party service providers that support the Double Shot programme, including any third party that hosts, maintains or provides any underlying IT system, software or data centre that we use to operate the Double Shot programme. These third parties are prohibited from using your information for their own promotional purposes.
• Any agency where required to meet a legal obligation.
• Any retail establishment participating in the Double Shot programme (subject to change from time to time) if:
  • you consent in writing to such disclosure; or
  • Double Shot considers on reasonable grounds that such disclosure is necessary to enable the recording of points in relation to any of your transactions in connection with the Double Shot programme or to otherwise facilitate your participation in the Double Shot programme; or
  • Double Shot considers on reasonable grounds that you may have been involved in fraudulent activities in relation to that retail establishment.

You have the right to ask us not to use your personal information for marketing purposes. You can exercise your right to opt out of our marketing communications by clicking unsubscribe when you receive a marketing communication from us or by contacting us at [email protected]. If you do opt out, we may still need to send you operational communications (in connection with the Double Shot programme) in accordance with these terms.

We will retain your information for as long as it is needed to provide the benefits of the Double Shot programme to you. If you are no longer registered for the Double Shot programme, we will only keep your information if it is necessary or required to meet legal or regulatory requirements.

You may, under the provisions of the Privacy Act 2020, request access to, and correction of, your personal information held by Double Shot. These requests must be in writing. A fee may be charged for the reasonable costs incurred in responding to these requests. Any such fee will be disclosed to you before it is incurred. We will usually respond to you within 20 working days after receiving your request.

07—Eligibility

The Double Shot programme is not open to the employees or the immediate family members of employees associated with companies/establishments participating in the programme.

08—General

Points, and any rights they confer, cannot be sold, transferred, assigned or otherwise dealt with, except in accordance with these Terms and Conditions. Points have no cash or monetary value.

Double Shot may change at any time, and without prior notice, these Terms and Conditions, the reward schedule and/or the participating establishments. Double Shot may make changes even if it has the effect of reducing or extinguishing the number or value of, or the period for expiry of, any existing or future points. Double Shot is not obligated to notify you of any changes.

Double Shot may also change, at any time and without prior notice, the goods and services which are qualifying goods and services and/or the number of points which Members will receive for purchasing such goods and services.

Double Shot reserves the right to suspend or terminate the Double Shot programme at any time without prior notice.

Double Shot is not liable for:

• any unauthorised use of membership;
• any failure of a member to notify a participating establishment that a transaction is a Double Shot transaction;
• a lost or stolen card;
• any failure to notify Members of any changes in these Terms and Conditions, the reward schedule, participating establishments, qualifying goods and services and/or the number of points which will be recorded for the purchase of qualifying goods and services;
• the suspension and/or termination of the Double Shot programme.

In these Terms and Conditions, the Double Shot programme means those arrangements by which a Member receives points by purchasing qualifying goods from participating establishments and so qualifies for rewards under these Terms and Conditions.

In these Terms and Conditions, 'card' means any mechanism or device that holds the Member's personal identification number and points details.